Customer Success Manager (NJ/NY)

New Jersey, United States · Service · 27.03.2019

Description

About Market Logic

Market Logic helps the world’s best brands to make fast, winning decisions that accelerate growth. We do this with marketing insight platforms that automate innovation, marketing and research workflows, with the right insights at the right time. Market Logic supports brands in 190 countries across CPG/FMCG, retail, finance and media sectors, including Unilever, American Express, News Corp, P&G, Johnson & Johnson, Coca-Cola and Tesco. We employ 300+ software developers, data scientists, business consultants and marketing professionals at regional headquarters in Berlin, Chicago, and Singapore. For more information see www.marketlogicsoftware.com.


About the position:

The Market Logic Customer Success Manager is ultimately responsible for the success of its customers’ programs. What does that mean? At Market Logic, a successful program is one that delivers the value the customer expects, has a documented usage growth plan, and provides an exceptional customer experience along the way. Therefore, the scope of tasks is very broad - from consulting on optimal implementation of the software, supporting change management activities, identifying and resolving unmet use cases and advancing the strategic growth roadmap. If the program is successful, then the customer will be eager to expand their program, happy to renew their contract, and will advocate for us in the marketplace.

The Customer Success Manager would work onsite at the client premises in the New York / New Jersey area, and will be heavily supported by Market Logic's service, product and account teams from our Berlin and Chicago offices.


Responsibilities

Requirements

The ideal candidate will fit the following profile.

Benefits

If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

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