(Senior) Customer Success Manager

Chicago, Illinois, United States · Service · 01.07.2019

Description

About Market Logic:

Market Logic makes enterprise software for the world’s best brands. We deliver Insights Portals to share and promote knowledge, Intelligence Portals to analyze markets and competitors, and Market Insights Platforms to generate insights from data and inject these in business processes. Our software is used to drive customer centricity in consumer-packaged goods, healthcare, retail, financial services, telecom, travel and media sectors, where our clients collaborate with over 600 agencies online.

Market Logic is a diverse and dynamic team who believe market and consumer data must drive business processes, and that software can enable this transformation. We employ 300+ software developers, data scientists and marketing professionals at our regional headquarters in Berlin, Chicago, Pune and Singapore.

For more information see www.marketlogicsoftware.com.


About the job:

We are looking for a suitable candidate to work on-site at the client premises with one of our most valuable customers, a 35bn consumer goods business renowned for their portfolio of global brands. Our client is using Market Logic’s next generation software to transform their way of knowledge management. For this strategic journey, we intend to bring in an experienced Customer Success Manager to help us and our client drive the change to a truly consumer research centric company. The on-site Success Manager is ultimately responsible for the success of the customer program. She/he defines and executes a dedicated change management and software usage program, helps with end user trainings, questions, and troubleshooting, and provides an exceptional customer experience along the way. The scope of tasks spans from consulting on optimal implementation of the software and supporting change management activities to identifying and resolving unmet use cases and advancing the strategic growth roadmap.


Responsibilities:

Requirements

The ideal candidate will fit the following profile:

Education and experience:

Skills:

Client’s expected leadership behaviors:

Other:

Benefits

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