(Senior) Customer Success Manager

Chicago, Illinois, United States · Service · 01.07.2019

Description

About Market Logic:
Market Logic helps the world’s best brands to make fast, winning decisions that accelerate growth. We do this with marketing insight platforms that automate innovation, marketing and research workflows, with the right insights at the right time. Market Logic supports brands in 190 countries across CPG/FMCG, retail, finance and media sectors, including Unilever, Mars, American Express, News Corp, P&G, Johnson & Johnson, Coca-Cola and Tesco. We employ 300+ software developers, data scientists, business consultants and marketing professionals at regional headquarters in Berlin Germany and Chicago Illinois and Singapore. For more information see www.marketlogicsoftware.com.


About the job:

We are looking for a suitable candidate to work on-site at the client premises with one of our most valuable customers, a 35bn consumer goods business renowned for their portfolio of global brands. Our client is using Market Logic’s next generation software to transform their way of knowledge management. For this strategic journey, we intend to bring in an experienced Customer Success Manager to help us and our client drive the change to a truly consumer research centric company. The on-site Success Manager is ultimately responsible for the success of the customer program. She/he defines and executes a dedicated change management and software usage program, helps with end user trainings, questions, and troubleshooting, and provides an exceptional customer experience along the way. The scope of tasks spans from consulting on optimal implementation of the software and supporting change management activities to identifying and resolving unmet use cases and advancing the strategic growth roadmap.


Responsibilities:

Requirements

The ideal candidate will fit the following profile:

Education and experience:

Skills:

Client’s expected leadership behaviors:

Other:

Benefits

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