Customer Success Consultant (German)

Berlin, Germany · Service · 28.06.2019

Description

About Market Logic:

Market Logic makes enterprise software for the world’s best brands. We deliver Insights Portals to share and promote knowledge, Intelligence Portals to analyze markets and competitors, and Market Insights Platforms to generate insights from data and inject these in business processes. Our software is used to drive customer centricity in consumer-packaged goods, healthcare, retail, financial services, telecom, travel and media sectors, where our clients collaborate with over 600 agencies online.

Market Logic is a diverse and dynamic team who believe market and consumer data must drive business processes, and that software can enable this transformation. We employ 300+ software developers, data scientists and marketing professionals at our regional headquarters in Berlin, Chicago, Pune and Singapore.

For more information see www.marketlogicsoftware.com.

The Berlin office of Market Logic is anticipating dramatic growth for the foreseeable future and is looking to expand the Customer Success team which supports our German speaking customers in EMEA. We offer an opportunity to help shape our future for those eager to make a difference in a cloud start-up environment. We encourage an open-door policy with leadership and a collaborative office environment. Those with an entrepreneurial spirit and can-do attitude can expect a thriving career at the market leader in a burgeoning industry. Traditional perks include casual dress, a stocked kitchen, international team and more!


About the job:

At Market Logic the Customer Success team is ultimately responsible for the success of their customers’ programs – we make their success our success and think very customer centric. Our Success Team is vital to the ongoing success of our organization and our programs through ensuring that our customers are getting the most value out of our platform and taking advantage of the offering in the best possible way.

The Success team is the trusted advisors to our customers in a space and technology that is largely wide open. Ideal candidates have a strong propensity to build relationships and drive value through a consultative approach. This person needs to be a thought leader, negotiator, and consultant with our customers' interests at the forefront. Day-to-day activities will largely rest on three basic skill sets: relationship management; consultation on best practice usage of the Market Logic application; and some light project management.


Responsibilities:

The Consultant – Customer Success is taking over responsibility for accounts with the support of more senior consultants managing all aspects of the post-sales relationship: account management, best practice consultation, enablement, training, product collaboration.


The Consultant– Customer Success

Be the customers champion and ‘voice’ internally

Help build a world-class Customer Success organization within Market Logic

Requirements

You should apply if:

Benefits

As a Market Logic employee, you can expect:

If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now

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