Customer Success Manager

Chicago, Illinois, United States · Service · 06.02.2019

Description

About Market Logic:

Market Logic makes enterprise software for the world’s best brands. We deliver Insights Portals to share and promote knowledge, Intelligence Portals to analyze markets and competitors, and Market Insights Platforms to generate insights from data and inject these in business processes. Our software is used to drive customer centricity in consumer-packaged goods, healthcare, retail, financial services, telecom, travel and media sectors, where our clients collaborate with over 600 agencies online.

Market Logic is a diverse and dynamic team who believe market and consumer data must drive business processes, and that software can enable this transformation. We employ 300+ software developers, data scientists and marketing professionals at our regional headquarters in Berlin, Chicago, Pune and Singapore.

For more information see www.marketlogicsoftware.com.

The Chicago office of Market Logic is anticipating dramatic growth for the foreseeable future as we acquire new business and transition support for US customers from Europe. We offer an opportunity to shape our future for those eager to make a difference in a cloud startup environment. We encourage an open-door policy with leadership and a collaborative office environment. Those with an entrepreneurial spirit and can-do attitude can expect a thriving career at the market leader in a burgeoning industry. Traditional perks include casual dress, a stocked kitchen, great healthcare coverage and more!


About the Job:

The Market Logic Customer Success Manager is ultimately responsible for the success of their customers’ programs. What does that mean? At Market Logic, we believe that means putting the Customer’s success above all else and having a very customer centric worldview. Our CSM’s are vital to the ongoing success of our organization and our programs through ensuring that our customers' are getting the most value out of our platform and taking advantage of the offering in the best possible way.

Market Logic CSM’s are trusted advisors to our customers in a space and technology that is largely wide open. Ideal candidates have a strong propensity to build relationships and drive value through a consultative approach. This person needs to be a thought leader, negotiator, and consultant with our customers' interests at the forefront. Day-to-day activities will largely rest on three basic skill sets: relationship management; consultation on best practice usage of the Market Logic application; and some light project management.


Responsibilities:

Manage all aspects of the post-sales relationship: training, enablement, best practice consultation, product collaboration, & account management

Be the customers champion and ‘voice’ internally

Help build a world-class Customer Success organization within Market Logic

Requirements

Candidates must:

Benefits


If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now!

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